Have you noticed, when advising others, it pays at the end of the day. However, when people are given a hard time over an issue, whether it is the server at a favorite restaurant, or the service professional working on the car, etceterra, it really doesn't help anyone, especially the next individual, who will be serviced by the same professional who was just handed a mouthful.
Difficult situations may turn out to be rewarding experiences, if we choose to allow it. So, if advice is given to correct an issue, everyone wins..... and if we all live by this same rule, it may impact all of us, at a more global level.
Building our people to be better all the time, not a new idea, just common sense.
A. Hablian
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